Refund policy
Return and Refund Policy
Effective Date: September 18, 2026
At Pinefolk.club, we want every customer to feel confident and satisfied with their purchase. We carefully select and provide stylish eyewear products, including sunglasses, blue light blocking glasses, and decorative clear lens glasses, designed to complement your personal style and everyday needs. If your order does not meet your expectations, our return and refund process is designed to provide a simple, transparent, and customer-friendly experience.
This Return and Refund Policy applies to purchases made through https://www.pinefolk.club/ and is governed by the applicable laws of the State of Ohio.
1. Return Eligibility
Customers may request a return within 30 days from the date the order is delivered.
To qualify for a return:
- The item must be unused, unworn, and in its original condition.
- The product must include original packaging, accessories, and any included materials.
- The item must not show signs of wear, damage, alteration, or misuse.
- Proof of purchase, such as an order confirmation email or receipt, must be provided.
Because our products are personal accessories worn close to the face, returned eyewear must meet hygiene and condition requirements before approval.
2. Non-Returnable Items
Certain items may not be eligible for return, including:
- Products that have been worn, damaged, scratched, or modified.
- Items returned without original packaging.
- Products damaged due to improper handling after delivery.
- Clearance, promotional, or final-sale items where clearly stated.
If an item is returned that does not meet our return requirements, we reserve the right to refuse the return or provide a partial refund based on the condition of the product.
3. Return Request Process
To begin a return, please contact our customer support team:
Email: [email protected]
Please include:
- Your full name
- Order number
- Product name
- Reason for return
- Photos of the product if there is damage or a quality concern
Our team will review your request and provide return instructions if your request is approved.
Please do not send products back before receiving return authorization. Unauthorized returns may not be accepted.
4. Return Shipping Costs
Unless the item received is defective, damaged, incorrect, or affected by an error caused by Pinefolk.club, customers are responsible for return shipping costs.
If the return is approved due to:
- Incorrect product shipment
- Manufacturing defect
- Damaged item upon arrival
we will review the situation and may provide a replacement, refund, or other appropriate resolution.
5. Refund Process
Once we receive and inspect your returned item, we will notify you regarding the approval status of your refund.
Approved refunds will be processed to the original payment method.
Please allow:
- 5–10 business days for our processing time
- Additional time depending on your bank or payment provider
Original shipping fees, if applicable, may not be refundable unless required by applicable law.
6. Damaged or Incorrect Orders
We encourage customers to inspect their orders promptly after delivery.
If you receive:
- A damaged product
- A defective product
- An incorrect item
please contact us within 7 days of delivery with photos and order information. We will work with you to find a suitable solution.
7. Exchanges
At this time, exchanges are handled on a case-by-case basis depending on product availability. Customers may contact our support team to discuss replacement options.
8. Consumer Rights
Nothing in this policy is intended to limit any rights available to consumers under applicable federal or Ohio state laws, including protections against unfair or deceptive consumer practices. Ohio’s Consumer Sales Practices Act provides protections for consumers in qualifying transactions.